Privacy Policy
This Privacy Policy explains how Trusted Rips LLC, a Michigan limited liability company (“Trusted Rips,” “we,” “us,” or “our”), collects, uses, shares, and protects information about you when you visit trustedrips.com, create an account, sign up for our communications (online, by QR code, or in person), buy from us, claim a Trusted Buyback, or interact with us on third-party platforms such as Whatnot and social media (together, the “Services”). Our mailing address is 1346 Rankin St, Troy, Michigan 48083.
By using the Services you agree to this Policy and to our Terms of Service. If you do not agree, please do not use the Services. You must be 13 or older to hold an account and 18 or older to buy or to receive a payout; see Children and age requirements.
1. Information we collect
Information you give us
- Contact details — such as your name, email address, and mobile phone number when you join our email or text list, scan one of our QR codes, enter a giveaway, or contact us.
- Order and shipping details — such as your shipping address, items purchased, and order history when you buy from us through our online store or a Whatnot break. Payment card numbers are processed by our payment providers and are not stored on our systems.
- Account details — your email address, password (stored only as a hash by our authentication provider), display name, date of birth (used to confirm you are old enough for an account and for payouts), the Whatnot or TikTok username you link, and your preferences.
- Identity and payout details — when you claim a cash Trusted Buyback, the verification results described in Identity verification and payout details and the PayPal email or bank account you choose to be paid to.
- Messages and content — anything you send us by email, text, direct message, chat, or form, including support requests and feedback.
- Preferences — your communication choices and any interests you tell us about (for example, the sports or products you collect).
Information collected automatically
When you use our website we and our service providers automatically collect certain information using cookies, pixels, and similar technologies, including your IP address, approximate location derived from it, device and browser type, operating system, referring page, pages viewed, links clicked, time spent, and other usage data. See Cookies and tracking technologies.
Information from other sources
- Whatnot and other marketplaces — when you buy from us in a live stream, the platform provides the order information needed to fulfill and ship it.
- Commerce and marketing tools — such as our online store platform and customer-relationship (CRM) tools, which may enrich or de-duplicate contact records.
- Social media — public profile information when you interact with our pages or tag us.
2. How we use information
- To process orders, ship products, and provide customer support.
- To run our live breaks, giveaways, and promotions and to deliver discount codes.
- To send you marketing communications you have asked for (see section 4).
- To send transactional messages such as order confirmations and shipping updates.
- To operate, secure, analyze, and improve our website and Services.
- To verify age, identity, and eligibility, to pay Trusted Buybacks, and to prevent fraud, abuse, and chargebacks.
- To comply with law, enforce our terms, and protect our rights and our customers.
3. How we use AI
We use artificial intelligence (AI) tools to help run our business. In plain English: software from AI providers helps us catalog and value cards, draft emails and other messages, sort and route support requests, run marketing, and process orders and Trusted Buybacks.
To do that, information about your orders and purchases (the items you bought, the amounts and dates, your Whatnot username, and your shipping details), your support messages, and your account details (such as your name, email, and marketing preferences) may be shared with AI models and AI service providers acting on our behalf. Examples include Anthropic (Claude, including through Claude Code), HubSpot Breeze, and other AI service providers we use from time to time. We do not share your password, government ID images, or full bank or card numbers with AI tools.
These providers are processors: they act under contract with us, may use your information only to provide their services to us, and must protect it. We do not use AI to make automated decisions that have legal or similarly significant effects on you without human review. In particular, every Trusted Buybacks request is reviewed and approved by a person on our team before anything is paid or issued.
Questions about how we use AI? Email us at info@trustedrips.com. Your choices and rights in section 10 apply to information handled by AI tools too.
4. Marketing communications and your consent
We only send marketing messages to people who have asked to receive them. This section describes what you are agreeing to when you sign up and how to change your mind at any time.
How you opt in
You give us consent to send marketing communications when you take an affirmative step such as entering your email address or phone number in a sign-up form on our website, scanning one of our QR codes and completing the sign-up, texting a keyword to our number, ticking a marketing box at checkout, or signing up at an event. Signing up is never required to make a purchase.
What we send
Marketing communications may include break schedules and reminders, new product and drop announcements, discount codes and promotions (including the code offered when you join our list), giveaways, and news about Trusted Rips. We may tailor messages based on your purchases, interests, and how you interact with our messages.
Every marketing email includes an unsubscribe link. You can also unsubscribe by contacting us at info@trustedrips.com. We process opt-out requests promptly and in any case within ten business days. Unsubscribing from marketing does not stop transactional emails about your orders.
Text messages (SMS/MMS)
If you provide your mobile number and opt in, you consent to receive recurring automated marketing text messages from Trusted Rips at that number. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to any message to cancel; reply HELP for help. After you text STOP we may send one final message confirming that you have been unsubscribed. Carriers are not liable for delayed or undelivered messages. If you change or give up your mobile number, please let us know so we can update our records.
Withdrawing consent
You can withdraw your consent at any time using the unsubscribe link in any email, replying STOP to any text, or contacting us. Withdrawing consent does not affect the lawfulness of messages sent before you withdrew it, and we may keep a record of your opt-out so that we honor it.
Sharing for marketing
We do not sell or rent your contact information to third parties for their own marketing. We use service providers (such as email, SMS, and CRM platforms) to deliver our messages on our behalf, and they are only permitted to use your information to provide those services to us.
5. Identity verification and payout details
Identity verification (Stripe Identity)
Before we pay a cash Trusted Buyback we ask you, once per account, to verify your identity through Stripe Identity, a service operated by Stripe, Inc. On Stripe’s page you photograph a government-issued ID (driver’s license, ID card, or passport). Stripe checks the document and returns the result to us.
- What Stripe collects and keeps:the images of your document and the data Stripe extracts from it, under Stripe’s own privacy policy (stripe.com/privacy). The document images are stored by Stripe, not by us, and we cannot view them.
- What we store:the verification status (unverified, pending, verified, or failed), the date it was verified, the name and address printed on the document, whether the document’s date of birth shows you are 18 or older, and, if it failed, the reason Stripe gave. We do not store the document’s date of birth, ID number, or images.
- Why: to prevent fraud and duplicate claims, to confirm you are old enough to receive a payout, and to compare the verified address with the shipping address on your Whatnot orders. See the Trusted Buybacks & Coupon Terms.
Payout details
To pay you we store the PayPal email or the bank account details (account holder name, bank name, account type, routing and account numbers) you enter on your account. Routing and account numbers are encrypted at rest with a key held separately from the database, and are decrypted only at the moment a member of our staff approves and sends your payout. We keep the last four digits of the account number in readable form so you can recognize it. When you submit a bank payout we take an encrypted snapshot of the details so a later edit cannot change where an approved payment goes. You can remove your bank details from your account at any time; details attached to a completed payout are retained as part of our financial records.
8. Data retention
We keep personal information for as long as needed for the purposes described above, including to fulfill orders, maintain business and tax records, resolve disputes, and comply with legal obligations. Marketing contact details are kept until you unsubscribe or your record becomes inactive, after which we retain only what is needed to honor your opt-out. Identity verification results and payout records are kept for as long as your account is open and afterwards for the period required for financial record-keeping and fraud prevention. Our service providers, including AI service providers, keep information only for as long as needed to provide their services to us and as their contracts with us allow.
9. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, and we rely on established providers for payments, hosting, and AI services, each bound by contract to safeguard the information we share with them. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your choices and privacy rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, to have it corrected or deleted, to receive a copy of it, to opt out of targeted advertising or the sale or sharing of personal information, and to appeal a decision we make about your request. We will not discriminate against you for exercising these rights.
To make a request, email info@trustedrips.comwith the subject line “Privacy Request.” We may need to verify your identity, for example by confirming the email address or phone number on file. An authorized agent may submit a request on your behalf with proof of your authorization.
You can also manage marketing preferences at any time as described in section 4.
11. Children and age requirements
You must be at least 13 years old to create an account and use the collection tracker. You must be at least 18 years old to buy from us, to claim a Trusted Buyback, or to receive a payout or coupon. We ask for your date of birth at signup and use it only to apply these limits; we may also rely on the over-18 result from identity verification before a payout.
We do not knowingly collect personal information from children under 13, and we do not direct marketing to minors. If you believe a child under 13 has created an account or given us personal information, contact us and we will delete it. Account holders aged 13 to 17 are not offered payouts or coupons and should not be sent marketing texts; parents or guardians can contact us at any time to review or delete a minor’s information.
12. Third-party platforms and links
Our live breaks run on Whatnot (https://www.whatnot.com/user/trustedrips) and we maintain pages on social media platforms. Those platforms collect and use your information under their own privacy policies, which we encourage you to read. This Policy does not apply to third-party sites or services we link to.
13. Users outside the United States
Trusted Rips is based in the United States and our Services are directed to U.S. residents. If you access the Services from elsewhere, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your location.
14. Changes to this Policy
We may update this Policy from time to time. We will post the updated version here with a new effective date and, for material changes, provide additional notice such as an email or a notice on our website.
15. Contact us
Questions, requests, or concerns about this Policy or your information: info@trustedrips.com
Trusted Rips LLC
1346 Rankin St, Troy, Michigan 48083
Our Terms of Service and related policies are linked below.